Innovative Community Care Models in Favour of People with Chronic Diseases and Permanent Disabilities Project


The project is implemented in the framework of the Local Development, Poverty Reduction and Enhanced Inclusion of Vulnerable Groups Programme with the support of the Financial Mechanism of the European Economic Area 2014-2021.

Grant: EUR 3 000 000

Own financial contribution: EUR 333 333, distributed equally among the Bulgarian project partners

Duration: 2019-2023

The goal of the project is to establish an innovative model of distant chronic disease management – teleassistance/telecare, based on the use of modern information and communication technologies /ICT/ in Vratsa, Vidin and Montana regions. This will improve the access of vulnerable lonely people with chronic diseases and permanent disabilities to professional medico-social support including beneficiaries in remote and rural areas.

The project foresees the establishment of three new Home Care Centers, a call-center in the city of Vratsa and introduction of 24-hour monitoring of the health and psychosocial status of the beneficiaries with the objective to manage risks imposed by the elderly’s way of life and other factors such as poor health, lack of adequate medical care and social services and other difficulties.

Potential beneficiaries of the project are people aged 50+ with chronic diseases and disabilities in 7 municipalities of the regions Vratsa, Vidin and Montana. In the course of the project  81 workplaces will be created and over 700 beneficiaries will receive regular professional services.

Main objectives of the teleassistance/telecare service:

The piloting of the teleassistance/telecare service in Bulgaria aims to :

  • reach one of the most vulnerable members of our society – older people
  • respond to their individual needs
  • ensure 24-hour connection with the professionals at the call-center
  • provide continuous, automatic and remote monitoring of real-time emergencies
  • manage risks imposed by the elderly’s way of life
  • coordination with other health and social care providers


municipalities of the regions
Vratsa, Vidin and Montana